PRODUCTS AVAILABILITY The Bulk Warehouse will attempt to ensure availability of all products advertised at all times, but cannot not guarantee their availability at the time of receiving customer’s order, in such event, The Bulk Warehouse may delete the product from the customer’s order to avoid more delays; in this event, customer’s credit card will be refunded for the price of the goods not delivered. If items are included in our invoice but not delivered, there were placed in back order, and will be delivered at a later date. Also , as suppliers sometimes have products temporarily out of stock, The Bulk Warehouse will try to source the same brand in a different presentation; in this event, we will calculate a pro rata of its price as close as possible to the original quantity ordered, for the same of as close as possible of the original quantity ordered, aiming to minimize the inconvenience to the customer of the lack of product. Customer credit card will be refunded for the difference between the original value and the pro rata calculated value of the product.

PRODUCTS RECEIVED DAMAGED or FAULTY or WARRANTY CLAIMS: Any claims needs to be made within seven (7) days from date of invoice. Customer needs to send an email indicating details of product damaged and invoice number or delivery number. Damaged goods and missing products must be advised to The Bulk Warehouse on receipt of goods at the time of delivery or within seven(7) days. Otherwise, it is difficult to put a claim through after this time. For Huggies®, in case of faulty products or samples with details, please telephone toll-free Kimberly-Clark Australia Pty. Limited on 1800-028-334 Delivery and packing charges on returns are not refundable. For other products, please contact The Bulk Warehouse. For faulty items, we will require the customer to post to us the faulty product with original labels and tags at his/her own expense to PO Box 482 Doonside NSW 2767, the customer needs to include full name and contact details. The Bulk Warehouse may decide to repair or replace the product. Please note that certain products such as baby formula are verified that are in good condition and not damaged before dispatch from our warehouse, however, the product could be damaged in transit due to handling; in the case, The Bulk Warehouse will replace the damaged product if customer pays from for the freight back to the warehouse and back to him/her, this is due to the low margins in this product. Unfortunately, margins available from suppliers just cover very basic administration and warehouse costs.

INCORRECT ITEMS DELIVERED: In this event, we will send out at our cost the correct items and pick up or leave with the customer for Free the incorrect items, at our discretion. While the correct items are in transit, The Bulk Warehouse will charge the customer's credit card with the value of the correct items and later, once the incorrect items are returned in good condition by our courier company, we will refund the customer's credit card. This charge is necessary as sometimes, customers do not return the incorrect goods, use incorrect items, damaged items, return them in a bad condition or make our courier to go to their home/office address several times before returning the incorrect goods. For Interstate orders, the customer may need to post goods to us, the costs will be later reimburse to the customer, once the correct goods are sent.

CHANGES TO PRODUCTS ORDERED Orders cannot be cancelled or changed. In very limited cases, we may be able to process changes or cancel your order if it has not been processed for shipment and sent to the warehouse. Please note that we may not be able to do so even if you send an email immediately after you placed your order, as we receive a large number of email everyday, emails are processed on a low priority basis and sometimes are read after the order has been processed. Once your order has been sent to the warehouse we cannot make any changes. Our aim is to dispatch order as soon as possible, so it is best to take your time before ordering.

CANCELLATIONS: in very limited cases, we are able to cancel an order if it has not been processed for shipment and not sent to the warehouse. If customer wants to cancel an order, In any case, a cancellation fee or 10% of the value f the order applies based on The Bulk Warehouse assessment at its discretion; this will help us to recover costs incur in processing and preparing the order, and other administration tasks required as a result of this cancellation. Please see our Frequently Asked Questions (FAQ) for updated fees.

CLAIMS: We accept claims within seven (7) days of invoice date. After this time, claims could be accepted to our discretion in a case by case basis. In these cases, we may charge a $10 enquiry fee that could be reimbursed to the customer, if the enquiry turns to be in favor of the customer, however, if the outcome turns to be as indicated in our records, the fee will not be refunded. This is necessary, given the time and resources that are allocated to investigate such cases. Payment most must be made before resources are allocated to the enquiry. Customer must keep boxes and any other items delivered by our courier in case we request any additional information about goods damages in transit, goods not received, etc. We may request pictures of the boxes or goods in order to process your claim. In case of refunds , The Bulk Warehouse may require to fill some paper work including but not limited to an Statutory Declaration.

UPDATING CUSTOMER DETAILS IN OUR DATABASE: In case customer details requires updating The Bulk Warehouse will place the order on hold until customer is contacted to clarify the information and order processing is completed, in this event customer will be charged a fee to the customer's credit card nominated in the order. The Bulk Warehouse may also decide at any time and at its absolute discretion to charge a fee to a customer, without limiting this discretion (and by way of examples only) (a) Customer moves address, (B) new phone number, (C) new delivery address while keeping the same home address, (D) temporary delivery address, while keeping the same home address, (E) changes to delivery instructions, (F) multiples customer details with different delivery addresses or different phone numbers, This is necessary as it has become a major task to keep our database updated to ensure customer details are correct.

CHANGES IN PRODUCTS DISTRIBUTED BY The Bulk Warehouse From time to time The Bulk Warehouse suppliers may change and/or discontinue particular products. The Bulk Warehouse can also change composition of their promotions or selection of products available at any time without notice. We have made every effort to have the latest pictures of every product available through The Bulk Warehouse Web site, however, from time to time our suppliers may change the presentation of products at their discretion.

CONDITIONS FOR RETURN Returns of products are allowed as credit towards your next order, fees may apply. No return is possible if products have been opened or packaging has been damaged. If delivery contains products not selected by the customer when the order was placed The Bulk Warehouse could exchange products providing products have not been used or opened and the customer needs to contact The Bulk Warehouse within seven(7) days from the date of invoice with proof of purchase. Customer must pay return freight costs to The Bulk Warehouse when error in ordering was due to the customer and not to The Bulk Warehouse. Customer credit card will be credited for the goods returned once verification of products is carried out; if goods were received damaged by The Bulk Warehouse but were shipped undamaged by the customer, we cannot take any responsibility for goods received damaged. Delivery and packing charges on returns are not refundable. All goods to be returned to The Bulk Warehouse must be approved prior to shipping. Any goods returned without prior authorization from The Bulk Warehouse using a method other that the one advised or to be advised by The Bulk Warehouse shall be the sole responsibility of the customer for freight, shipping and handling costs. The customer will also be liable for loss or damage in transit and any costs associated with, including but not limited to the cost of replacing the goods. For hygienic reasons, certain products cannot be exchanged or returned, even if they have not been opened. These include but are not limited to bottles, monitor, sterilizers, etc

DISCREPANCIES: In case of prices discrepancies between an advertised price and a price on the website, the customer will need to contact The Bulk Warehouse before placing the order, so we can fix ay discrepancy, otherwise, the order will be processed based on current pricing on the web site. Due to operational reasons, it is understood that emails sent after the order is placed advising of any discrepancy will not be considered as emails are read on a low priority basis and we also receive a high volume of them everyday.

JURISDICTION: Any contracts entered between The Bulk Warehouse and The customer shall be governed by and construed in accordance with the laws of the State of New South Wales and shall be subject to jurisdiction of the courts of New South Wales.

NOTE The Bulk Warehouse may decide at any time and at its absolute discretion to discontinue supplying products to a customer. Without limiting this discretion (and by way of examples only), such termination may occur if:

1) There are a number of orders where The Bulk Warehouse has to go to the customer’s address at least twice.